Exchanges and Repairs

Exchanges

Oh no! Not a perfect fit, not to worry.

Ahmyo River Gallery wants you to be happy with your purchase. We are committed to providing you with a high-end product and a pleasant shopping experience. If you are unhappy with your purchase and would like to exchange it for another item please follow these guidelines:

We will gladly accept your order for exchange within 7 days of receipt.
After 7 days the item is fully yours to keep and enjoy!
Any item you have special ordered is not returnable.
Items returned must be unworn, unused, in full working condition and packaged safely as they were when shipped to you. We cannot accept an exchange if it doesn’t meet these basic requirements.

You will be responsible for paying for your own shipping costs for returning your item. Tracking is required for all ship backs, if something is lost without tracking we are not responsible. By shopping with us you have agreed to the return/exchange policies stated above.

NOTE: ALL SALE ITEMS ARE FINAL SALE.

Each item is best described with size, length, materials and possible variations BUT if you have anything that's on your mind don't hesitate to reach out. We're here to make this a fun experience and we hope you embrace the one-of-a-kind aspects of the natural gemstones and artwork. Send us an email at [email protected] or give a call at 505.820.0969.

To return your product, ship your product to:

Ahmyo River Gallery
652 Canyon Road, Santa Fe New Mexico 87501

Be sure to include a copy of your original receipt.

Repairs

Malfunction

All jewelry items and artwork are carefully checked before they are lovingly packed. However, if for any reason your item is faulty or has been damaged in transit please get in touch within 7 days via email at [email protected]. We may need photographic evidence, so attaching an image of the item in the email will speed the process along!

If your product is faulty due to malfunction in materials or assembly we will offer free, no charge repair within a 14 day period after purchase. You will however have to pay for shipping.

Repairs

Jewelry repairs due to defects in materials or assembly should be shipped to the mailing address below and shipping is to be covered by sender to Ahmyo River Gallery.

For Jewelry repairs outside the warranty period and/or with missing pieces we will assess the damage and may request a fee to repair. Some materials have limited supply, please send photos for estimate. Water damage does not constitute a manufacture malfunction and will require costs for repairs to be covered.

All jewelry repairs must be posted back in a padded envelope due to paper envelopes ripping during transit or goods arriving damaged. Please include your desired mailing address.

Ahmyo River Gallery
652 Canyon Road Santa Fe, New Mexico 87501

For artwork other than jewelry, materials and workmanship are warranted for 30 days. For a claim, please email photographs to [email protected], explain the issue and await a call from the gallery for an assessment and packaging instructions.

For your security, please send your repair fully insured with a reputable courier (e.g. FedEx, UPS, USPS Parcel Post) and retain your original receipt. Ahmyo River Gallery is not responsible for items damaged or lost in transit.

Repairs can take up to 14 to 21 business days to complete once received so please be patient.

Please email us at [email protected] prior to sending your piece for repair. We respectively reserve the right to deny any unreasonable repair requests.

If you have any questions, thoughts, ideas or suggestions, please contact us at [email protected]. We would LOVE to hear from you!!!

Thank you for choosing Ahmyo River Gallery!